Payment Policy

PAYMENT POLICY

Thank you for shopping with Sunvera. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully in order to understand how we process transactions on our site.

Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
Maestro
American Express
Google Pay

Payment Currency

All transactions on our site are processed in pounds sterling (GBP £).

Payment Authorisation

Your payment will be debited immediately upon confirmation of your order, and you will receive a confirmation email containing the details of your order. In the event that a payment is declined or flagged as potentially fraudulent by Shopify:

The order will not be processed
You will be notified by email
You may be asked to try again or to use an alternative payment method

Order Verification

For the purposes of fraud prevention and compliance, we may contact you to confirm certain details prior to processing your order. This may include:

Verification of your email address
Confirmation of your delivery address
A request for proof of identity (in rare cases of suspected suspicious activity)

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

Failed or Cancelled Payments

If your payment fails or is cancelled:

Your order will not be processed
You will need to return to the checkout and complete your payment again
If funds have been debited but your order has not been confirmed, please contact us immediately at the following address: Contact@sunvera.com

Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at Contact@sunvera.com within 12 hours of placing your order. Refunds will be made using the original payment method.

Refunds: Please refer to our returns and refunds policy for information on eligibility criteria, processing times and procedures. Refunds may take up to 30 working days to appear in your account, depending on your bank's processing times.

Fraud Prevention

In order to protect our customers and prevent fraudulent activity, Sunvera reserves the right to carry out payment verification checks. We may request additional information or confirmation from you in respect of certain transactions deemed to be high risk.

The Sunvera website is published and operated by E-comhar.

Company: E-comhar

Trading name: Sunvera

VAT number: BE1034.600.218

Company registration number: 1034.600.218

Email: Contact@sunvera.com